The Law about cookies

The law on Cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our websites and that you give consent to cookies being stored on your computer (laptop/mobile/tablet).

What are web cookies?

A tasty baked treat, in most cases. But while you are online, cookies are anonymous small text files stored on your computer or mobile device. First party cookies are created by the website you are visiting and can only be read by that website. Third party cookies are set by an organization outside of the website you are on. Sites may use analytics companies that set their own cookies, or have hosted content from sites that bring along their own. Persistent cookies are stored in between browser sessions and allow your preferences or actions to be remembered. Session cookies expire after a browser session and are not stored longer term.

It is a text file no bigger than 4 kilobytes that a website asks your browser to store on your computer or mobile device. This allows the website to "remember" your actions or preferences over a period of time.

Most browsers support cookies however users can set their browsers to decline them and can also delete them whenever they like.

What are they used for?

  • Websites use cookies for enabling a service to recognise your device so you don't have to give the same information several times during one task
  • To remember the user's custom preferences
  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested,
  • Measuring how many users are using the services, so they can be made easier to use and there's enough capacity to ensure they are fast
  • Analysing anonymised data to help us understand how users interact with our site so we can make it better

Cookies can also be used for online behavioral target advertising and show adverts relevant to something that the user searched for in the past.

How are they used?

The web server supplying the webpage can store a cookie on the user's computer or mobile device. An external web server that manages files included or referenced in the webpage is also able to store cookies. All these cookies are called http header cookies. Another way of storing cookies is through JavaScript code contained or referenced in that page.

Each time the user requests a new page, the web server can receive the values of the cookies it previously set and return the page with content relating to these values. Similarly, JavaScript code is able to read a cookie belonging to its domain and perform an action accordingly.

What are the different types of cookies?

A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:

  • session cookie which is erased when the user closes the browser or
  • persistent cookie which remains on the user's computer/device for a pre-defined period of time

  • PHP_SessionId: Is usually present in PHP web pages. It is a cookie generated by PHP development platform to allow the website to display properly and to also create a condusive platform for PHP functions class
  • _zlcmid: This cookies is from Zendesk Chat Applicataion, the feature allows us to provide instant solutions to our visitors
This website uses these cookies (for session information only) to deliver pages to your browser. By continuing to use this site you agree to the use of cookies to deliver the web-site content.

Cookies are set for users visiting upon login attempt. If you log in then this cookie allows the system to remember that you have provided login detail and can associate all further input with your login account. This cookie also helps us ensure your privacy by protecting against unauthorised personnels trying to submit information on your behalf without your consent and it helps the system to remember your full name even after you have signed out of the support portal.

Third Party Cookies

Our website uses Chat feature from Zendesk Chat Applicataion website that will leave a cookie. These are third-party cookies and we are unable to block or prevent them without removing the feature from our site. (The only third party cookie we currently have on our website is from Zendesk Chat Applicataion that allows us to provide instant chat response to our visitors). For information about those cookies you would need to check the originator's website for their cookie policy, which can be accessed via: https://www.zendesk.com/company/customers-partners/cookie-policy/.

How to configure your cookie preferences

Please remember that cookies on our website are there to improve your experience in using our website (without them, some resources you encounter on the site will be less relevant and interest you) and we do not collect any personal identifiable information from you.

However there are ways in which you can control and manage the cookies on your device. Most modern web browsers will allow you to:

See what cookies you've got and delete them on an individual basis.

Block third party cookies.
Block cookies from particular sites.
Block all cookies from being set.
Delete all cookies when you close your browser..

Every web browser (such as Internet Explorer, Safari, Google Chrome and Firefox) lets you change your cookie preferences. The links below take you to the 'Help' sections for each of the major web browsers so that you can find out more about how to manage your cookies.

Internet Explorer
Click here

Safari
Click here

Google Chrome
Click here

Firefox
Click here

Alternatively for more detailed information and guidance on the use of cookies please see www.aboutcookies.org

Further information can also be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ and http://www.allaboutcookies.org/.