The Law about cookies
The law on Cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our websites and that you give consent to cookies being stored on your computer (laptop/mobile/tablet).
What are web cookies?
A tasty baked treat, in most cases. But while you are online, cookies are anonymous small text files stored on your computer or mobile device. First party cookies are created by the website you are visiting and can only be read by that website. Third party cookies are set by an organization outside of the website you are on. Sites may use analytics companies that set their own cookies, or have hosted content from sites that bring along their own. Persistent cookies are stored in between browser sessions and allow your preferences or actions to be remembered. Session cookies expire after a browser session and are not stored longer term.
It is a text file no bigger than 4 kilobytes that a website asks your browser to store on your computer or mobile device. This allows the website to "remember" your actions or preferences over a period of time.
Most browsers support cookies however users can set their browsers to decline them and can also delete them whenever they like.
What are they used for?
- To remember the user's custom preferences
- Recognising that you may already have given a username and password so you don't need to do it for every web page requested,
- Measuring how many users are using the services, so they can be made easier to use and there's enough capacity to ensure they are fast
- Analysing anonymised data to help us understand how users interact with our site so we can make it better
Cookies can also be used for online behavioral target advertising and show adverts relevant to something that the user searched for in the past.
How are they used?
What are the different types of cookies?
A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:
- session cookie which is erased when the user closes the browser or
- persistent cookie which remains on the user's computer/device for a pre-defined period of time
- PHP_SessionId: Is usually present in PHP web pages. It is a cookie generated by PHP development platform to allow the website to display properly and to also create a condusive platform for PHP functions class
- _zlcmid: This cookies is from Zendesk Chat Applicataion, the feature allows us to provide instant solutions to our visitors
Cookies are set for users visiting upon login attempt. If you log in then this cookie allows the system to remember that you have provided login detail and can associate all further input with your login account. This cookie also helps us ensure your privacy by protecting against unauthorised personnels trying to submit information on your behalf without your consent and it helps the system to remember your full name even after you have signed out of the support portal.
Third Party Cookies
How to configure your cookie preferences
Please remember that cookies on our website are there to improve your experience in using our website (without them, some resources you encounter on the site will be less relevant and interest you) and we do not collect any personal identifiable information from you.
However there are ways in which you can control and manage the cookies on your device. Most modern web browsers will allow you to:
See what cookies you've got and delete them on an individual basis.
Block third party cookies.
Block cookies from particular sites.
Block all cookies from being set.
Delete all cookies when you close your browser..
Every web browser (such as Internet Explorer, Safari, Google Chrome and Firefox) lets you change your cookie preferences. The links below take you to the 'Help' sections for each of the major web browsers so that you can find out more about how to manage your cookies.
Further information can also be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ and http://www.allaboutcookies.org/.